Privacy Policy for Rekalens Visuals
Rekalens Visuals ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and in connection with our professional photography and videography services, including Commercial Photography, Event Photography, Portrait Sessions, Product Photography, Architectural Photography, Aerial Photography, Videography Services, and Post-Production Editing.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: We may collect personal identification information such as your name, email address, phone number, and postal address when you fill out forms on our site, request a quote, book a session, or communicate with us directly.
- Project-Related Information: For photography and videography services, we may collect details pertaining to your project, including preferred dates, locations, specific requirements, and any other information necessary to fulfill our service agreement.
- Payment Information: When you make a payment for our services, we use secure third-party payment processors. We do not directly store your credit card details on our servers.
- Technical Information: When you visit our website, we may automatically collect technical information about your device and browsing actions, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is primarily used for site functionality, security, and analytical purposes.
- Usage Data: We may collect data on how you interact with our online platform, including clickstream data, access times, and duration of visits to certain pages.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services: This includes scheduling sessions, delivering photographic and videographic content, and performing post-production editing.
- To communicate with you: Responding to inquiries, sending service updates, booking confirmations, and delivering requested information.
- To improve our website and services: Analyzing usage patterns to enhance user experience, website functionality, and the quality of our offerings.
- For marketing and promotional purposes: With your consent, we may use your contact information to send you promotional materials about new services, special offers, or relevant news from Rekalens Visuals. You can opt-out of such communications at any time.
- To comply with legal obligations: Fulfilling legal requirements, resolving disputes, and enforcing our agreements.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information in the following circumstances:
- With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, cloud storage providers, analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
- With Your Consent: We may share your information with your explicit consent for specific purposes not covered by this policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data held by us.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rekalens Visuals
Address: 28 Jalan Sultan Ismail, Suite A-10-09, KLCC, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50450, Malaysia